Terms and Conditions

§ 1 Scope

(1) These terms and conditions apply to the accommodation contract between the provider and the guest, as well as to all further services and supplies provided to the guest.

(2) The contractual relationship between the provider and the guest is governed exclusively by the following terms and conditions in the version valid at the time of booking. Conflicting terms and conditions of the guest are not accepted unless the provider expressly agrees to their application in text form.

§ 2 Conclusion of contract

(1) The guest sends the provider a booking request. If the provider accepts it by issuing a booking confirmation, an accommodation contract — hereinafter referred to as the “contract” — comes into effect.

(2) The contracting parties are the provider and the guest. If a third party submits the booking request on behalf of the guest, that party is jointly and severally liable to the provider alongside the guest.

(3) Subletting or re-letting the booked apartment by the guest requires the provider's consent in text form.

§ 3 Services, prices, payment

(1) The provider is obliged to keep the booked apartment available and to render the other agreed services or supplies.

(2) The guest is obliged to pay the agreed price for the use of the apartment and for any further services and supplies, including any related expenses paid to third parties.

(3) The agreed prices include statutory VAT. Municipal charges such as the tourist tax (currently € 4.50 per person and night), which under municipal law is owed by the guest personally, are not included.

(4) Subsequent changes to the booking by the guest require the provider's approval. The provider may make such approval conditional on an increase in price.

(5) Invoices issued by the provider to the guest are due for payment immediately upon receipt.

§ 4 Withdrawal, cancellation

(1) Unless a right of withdrawal has been expressly agreed in the contract, the guest has no right to withdraw from the concluded contract. Statutory rights of withdrawal remain unaffected. In all other respects, our cancellation policy applies (see below).

(2) If the guest fails to provide an agreed or requested security deposit, the provider is entitled to withdraw from the contract after having set a reasonable grace period.

(3) The provider is further entitled to withdraw from the contract in the event of: force majeure; culpably misleading booking details; unauthorised subletting or re-letting.

§ 5 Arrival and departure

(1) Booked apartments are available from 15:30 on the day of arrival (self check-in with a door code).

(2) On the day of departure, booked apartments must be fully vacated by 10:30 at the latest. Handover includes returning all keys to the lockbox.

(3) In the event of late handover, the provider may charge compensation for continued use.

§ 6 Liability of the provider

(1) The guest must notify the provider of any disruptions or defects as soon as possible.

(2) Where the provider was unable to remedy the situation because the guest culpably failed to give such notice, the guest is not entitled to reduce the price.

(3) Claims for damages by the guest are excluded unless they are based on injury to life, body or health, on a breach of essential contractual obligations (cardinal obligations), or on an intentional or grossly negligent breach of duty.

§ 7 Final provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The place of jurisdiction for merchants is Baden-Baden, Germany.

(3) The place of performance and payment is the provider's registered office.

(4) Should individual provisions be invalid, the remainder of the contract remains binding.